Returns Policy

Last updated: 16th June 2026

We hope you love your order from The Little Western Co. However, if you need to return an item, please read our Returns Policy below.

Returns Window

You have 28 days from receipt of your order to return an item to us.

Returns received after this period may not be accepted.

Return Conditions

To be eligible for a return, items must be returned in their original condition.

Returned items must be:

Unworn
Unwashed
Unused
In their original condition
With all tags still attached
In their original packaging, where applicable

Please take care when trying items on. We may be unable to accept returns if an item is marked, damaged, worn, washed, scented, or returned without its tags or packaging.

How to Return an Item

To return an item, please send it back to the following address:

The Little Western Co. Returns
49 Malvern Oaks Close
Cradley
Malvern
WR13 5NE
United Kingdom

Please include your name, order number and contact details inside the parcel so we can identify your return.

We recommend using a tracked or recorded delivery service and keeping your proof of postage until your return has been processed.

Return Postage

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning items to us.

We cannot accept responsibility for returned parcels that are lost or damaged in transit.

Refunds

Once we have received and checked your returned item, we will process your refund.

Approved returns will be refunded in full to the original payment method used when placing the order.

Please allow time for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Exchanges

We do not currently offer exchanges for online orders.

If you would like a different size, colour or item, please return your original order for a refund and place a new order through our website.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at:

thelittlewesternco26@gmail.com

Please include your order number and photographs of the issue where possible.

Once we have reviewed the issue, we will advise you on the next steps.

Items That Cannot Be Returned

For hygiene reasons, certain items may not be suitable for return if they have been worn, used, opened or had hygiene seals removed, unless they are faulty.

This may include items such as earrings, hair accessories, intimate garments, swimwear or similar products.

Any product-specific return restrictions will be made clear where applicable.